Refund and Returns Policy

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a proof of purchase (such as purchase number or a date of purchase and name). Please email your return request to info@skyllaney.com and we will provide you with return shipping address.

There are certain situations where only partial refunds are granted:

• Any item not in it’s original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

You will be responsible for paying the return shipping costs of your item.

If you are returning more expensive items, you must use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost in the mail.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

If you haven’t received a refund, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@skyllaney.com.

Warranty

We provide 12-month warranty on most items (unless, the listing specifies a different warranty time). We only replace/repair items if they are defective.

Our 12-month warranty on full services guarantees the labour and calibration of the lens, unless otherwise expressly stated on the invoice. The 12-month warranty begins when our Opto-Mechanical Engineer signs and dates the service/calibration certificate. Under a warranty claim with us during the 12-month period, there is no guarantee should the lens have been damaged, exposed to liquids, sand or foreign debris, impact damage or dropping, excessive humidity, or post-service intervention by a third party. If any of these are detected during the warranty claim, then normal full-service conditions shall prevail, and the warranty will be invalidated. The exception to the third-party post service intervention is the original lens manufacturer themselves.

To request a repair under warranty you should email us at info@skyllaney.com and we will provide a shipping address.

You will be responsible for paying the return shipping costs of your item.

If you are returning more expensive items, you must use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost in the mail.

Contact us at info@skyllaney.com for questions related to warranty, refunds and returns.